1+ months

Field Services Engineer III- Northeast

New York, NY 10007
Field Services Engineer III- Northeast


New York, United States

Requisition #:


Post Date:

Jan 07, 2022


This position has the responsibility and authority to provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base and driving customer satisfaction through service.

Join a Culture of Collaboration and Innovation!

**RTG (Restorative Therapies Group):**

The Restorative Therapies Group develops life-restoring therapies and healthcare solutions that span the care continuum; integrating technologies and applying clinical and economic evidence to increase patient access, improve efficiency of procedures and deliver successful patient outcomes.


+ Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.

+ Installs, operates, maintains, repairs and modifies equipment on designated equipment.

+ Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations

+ Analyzes and evaluates products and related performance.

+ Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

+ Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.

+ Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.

+ Provide testing and validation support to the manufacturers organization, as applicable.

+ Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

**Must Have: Minimum Requirements**

**To be considered for this role, please ensure the minimum requirements are evident on your resume.**

+ High School Diploma and 4+ years technician, field service or customer support experience.

**Nice to Have**

+ Bachelors degree in Bioengineering, engineering or technology field.

+ Previous experience as Technician/Field Services within medical device industry.

+ Experience with orthopedic anatomy, surgical protocol and medical terminology.

+ Ability to troubleshoot with technical skills, creativity and high discipline.

+ Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVMs, signal generators, flow meters, etc.)

+ Ability to read and understand schematics and engineering drawings.

+ Familiar with the FDA 21 CFR, CGMP for Medical devices.

+ Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.

+ Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.

+ Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.

+ Experience with robotics or motion control helpful.

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Up to 75% Travel**
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Posted: 2021-10-12 Expires: 2022-02-18

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Field Services Engineer III- Northeast

New York, NY 10007

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast